Returns Policy

Refund Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you should contact us before you send back the parcel. If your return is accepted, we’ll send you an instruction on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Need help ?

Contact us at support@igetvapeonline for questions related to refunds and returns.